TERMS & CONDITIONS
Thank you for your interest in working together. Please read this information carefully. Once signed these terms form a legal binding agreement between us.
This Agreement, hereinafter referred to as “the Agreement," is made between Valeria Romano business address in England and Wales whose registered office is at 145 Southampton Road Ringwood BH24 1JE (“the Coach’) and you (“the Client’) together referred to as the “Parties”
The purpose of this Agreement is to set out the details about working together so that we both are clear as to what each of our respective roles are and how our communication will take place to ensure our time together will be positive, productive, and respectful.
1. Programme Description.
You have enrolled in [the Programme], details of which are set out on our website/sales page at the time of your purchase.
The full details of the Programme, including but not limited to cost, duration, format, delivery method, content, materials and any included bonuses, are as follows:
As advertised on our website/sales page at the time of purchase
As outlined in the confirmation email you will receive upon enrollment
Any other bonuses or additional elements as determined by the conditions advertised on our sales page
Should the Programme content, format, duration or any bonuses be modified or updated after your enrollment, we will notify you via email at the earliest opportunity. You will have the right to cancel within 14 days of notification of any material change if you wish to do so.
2. Our Responsibilities.
As your Course leader, my role is to:
• Ensure the course content meets the quality standards agreed.
• Be on time and prepared for each Session.
• Offer support and accountability.
• Help you stretch and focus on the homework and action steps you need to take.
• Answer any questions you may have as they arise both within the dedicated Group for the Program and during sessions.
• Comply with the terms of this Agreement.
As the Client, it is your responsibility to:
• Show up for each Session on time without distractions.
• Give 100% of your effort and fully commit to the Programme.
• Come prepared for each Session.
• Be open to new ideas and communicate honestly, openly and with integrity.
• Be courteous and kind to other participants.
• Come to each Session willing to stretch and grow.
• Do the work and complete the action steps between Sessions.
• Comply with the terms of this Agreement and promptly provide payment for the Program.
• Ask any questions you may have as directed.
• Keep any group and 1:1 session content and discussions, confidential, and only share information in the agreed forums (during group sessions and within the dedicated Heartbeat Community Group).
Contacting Me: The primary method of contact is via via the dedicated community platform for your Program (Heartbeat Community Group or Facebook group) you may also contact me via email at valeria.romano@homepoise.com I shall aim to respond within [48] hours Monday to Thursday between 9am and 5pm.
3. Group Coaching Calls
You will be advised of the times and dates of all group coaching sessions in advance. In the unlikely event that we are required to change the date of any session you will be notified via the contact email address given within 24 hours of any session, save in the case of an emergency.
4. Payment
Payment for the Programme is as set out in Clause 1.
Where you have opted to pay in installments you irrevocably acknowledge and agree that this is not a subscription and that the full price depending on the level of service you have opted for is payable whether or not you continue to the end of the programme.
Except where the Programme is specifically offered as a recurring subscription (such as The Bridge), in which case the subscription terms, billing frequency, auto-renewal conditions, and cancellation terms as advertised on the sales page at the time of purchase shall apply.
We accept payment via credit or debit card via our website, or bank transfer where we have invoiced you.
We will do all that we reasonably can to ensure that all of the information you give us when paying for the services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
Your credit card or debit card will only be charged when you authorise the payments by clicking proceed through our website.
All payments by credit card or debit card need to be authorised by the relevant card issuer.
If your payment is not received by us we may charge interest on any balance outstanding at the rate of 4% percentage points per year above base rate and your inclusion in the Programme will be suspended until your payment is received. We will email you to let you know if we intend to do this.
Nothing in this clause affects your statutory cancellations rights so far as they apply.
The price of the services is in pounds sterling (£) (GBP) and includes VAT (if applicable) at the applicable rate.
5. Refunds
No refund policy shall apply to the programme. Should you choose not to continue to the end for any reason full payment will still be required.
Whilst you warrant that you are entering into this agreement solely for business purposes in the unlikely event that you are deemed a ‘consumer’ you have the right to cancel this contract within 14 days. Should you wish to cancel you must inform us of your decision to cancel by a clear statement using the contact details provided.
If you agree for us to start providing the services during the cancellation period and coaching commences you then lose your right to cancel and will be required to pay the full price under this contract even if the cancellation period has not expired.
This does not affect your statutory rights, but once the Programme has started, if you decide to withdraw at any time for any reason whatsoever, for the avoidance of any doubt you still will remain fully responsible for the full cost of the Programme, and no refund will be provided.
Where Coaching Guarantee is advertised on our website/sales page at the time of purchase the terms and conditions will be set up clearly in the sale page copy. To claim this, you must submit a written request within 30 days of programme completion, detailing how you have completed all steps. I will review your submission and respond within 14 days.
For the avoidance of doubt:
(a) The Coaching Guarantee, where offered, is a separate and independent contractual obligation from our Limitation of Liability set out in Clause 10.
(b) The provision of a Coaching Guarantee refund shall not constitute an admission by the Coach of:
any breach of this Agreement;
any negligence or fault on the part of the Coach;
any failure to deliver the Programme as described;
or any liability beyond the refund amount itself.
(c) Acceptance of a Coaching Guarantee claim is made solely as a matter of goodwill and contractual commitment, not as an admission of liability or wrongdoing.
(d) The Coach's right to limit liability under Clause 10 remains in full force and effect, and nothing in the Coaching Guarantee clause shall be construed as a waiver of those protections.
6. Confidentiality
Our Privacy Policy is available here
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
7. Intellectual Property Rights
We retain all ownership rights to the materials provided, to you through your participation in the Programme. We reserve all rights title and ownership of all materials which are provided to you for your individual use only and with a single-user license.
We do not authorise you to share, copy, distribute, or disseminate any materials received electronically or otherwise without our prior written consent. All intellectual property, including the Program materials, workbooks or any other content shall remain our property and you will not obtain any rights of ownership or other rights (of whatever nature) in the digital or other content or in any copies of it.
8. Disclaimer
Whilst every effort has been made to accurately represent this course and its potential, there is no guarantee of results or outcomes using the ideas and techniques we teach, EXCEPT where a Coaching Guarantee is specifically advertised for a particular Programme, in which case the terms of that guarantee as set out in Clause 5 shall apply.
Your potential is entirely dependent on the way you use products, ideas and techniques. Your level of success in attaining the results claimed in our materials depends entirely upon the time you devote to the Programme, your commitment, your application of its ideas and techniques, your finances, your business, your knowledge and various other skills. Since these factors differ according to individuals, we cannot guarantee your success. Nor can we be responsible for any of your actions.
I am not a financial advisor, investment advisor, or legal advisor. The strategies taught in this Programme are for educational and informational purposes only. Property investment involves significant financial risk. Past results are not indicative of future results. Market conditions, financing availability, and individual circumstances vary. You are solely responsible for all financial, legal, and investment decisions. Consult with qualified financial, legal, and tax advisors before making any investment decisions.
You acknowledge that I am supporting you in my role exclusively as a Coach providing development and coaching for business, inspirational and informational purposes only. I do not provide medical, financial or legal advice.
By signing this Agreement you are consenting to this Disclaimer.
9. Termination
We may terminate your access to the Programme, with immediate effect, if you:
(a) commit a material breach of your obligations under this Agreement; or
(b) fail to provide payment of any amount due as and when it becomes due; or
(c) have a bankruptcy petition presented against you or you become subject to a bankruptcy order or another situation where you may not be in a position to meet your contractual obligations under this Agreement; or
We shall also be entitled to limit or suspend, and/or terminate the arrangement without refund whether paid or remaining due and payable, if we reasonably determine that you:
(a) are becoming disengaged, disruptive or if you impair the provision or the enjoyment of the Programme by any other participant. For the purposes of this Agreement the terms disengaged and disruptive shall be given their ordinary dictionary meaning and examples of such behaviour shall include, but not be limited to, displaying a lack of interest in the, failing to respond positively to requests for further information or other contact, repeatedly ignoring or failing to respond to emails or other messages, communicating in a way which is abusive or intended to cause offence; and/or
(b) are failing to follow or abide by any of these Terms or any other terms or guidelines as may be agreed whether such action constitutes a material breach or not.
10. Limitation of Liability
We make no guarantees, representations or warranties of any kind or nature, express or implied with respect to the Programme and in no circumstances shall the Coach be liable for any indirect, consequential or special damages. Notwithstanding any damages that the you may incur, the Coach’s entire liability under this Agreement, and the your exclusive remedy, shall be limited to the amount actually paid by you to the Coach under this Agreement for the Programme rendered through and including the termination date and you agree that the Coach is not liable or responsible for any actions or inactions, or for any direct or indirect result of any services provided by the Coach.
For clarity, the Coaching Guarantee offered with certain Programmes is a separate contractual undertaking and does not supersede or modify this Limitation of Liability clause. Provision of any Coaching Guarantee refund shall not be deemed an acceptance of any claim of breach, negligence, or fault.
11. Notices
Any notices given under this Agreement shall be deemed served if received by E-mail to the following addresses;
Email: valeria.romano@homepoise.com
12. Entire Agreement
This Agreement constitutes the entire agreement between us. This Agreement may be modified or amended at any time if the amendment is made in writing and is signed by both of us. You may not assign your rights or obligations under this Agreement to anyone else. In the event that any part of this Agreement is deemed invalid or unenforceable, it shall not affect the validity or enforceability of any of the remaining portions of the Agreement which shall be severed and remain in full force. The failure to enforce any provision of this Agreement shall not be construed as a waiver or limitation of the right to later enforce and compel strict compliance with every part of this Agreement.
13. Disputes
We will try to resolve any disputes with you quickly and efficiently.
If you are unhappy with:
• the services;
• our service to you generally; or
• any other matter,
please contact us as soon as possible at valeria.romano@homepoise.com where we will aim to respond to your expression of dissatisfaction within 48 hours.
If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
• let you know that we cannot settle the dispute with you; and
• give you certain information required by law about our alternative dispute resolution provider.
If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
The laws of England and Wales will apply to this contract.
14. Miscellaneous
As the Client you further agree as follows;
That you will not, promote or advertise your products or services to any employee, client or contractor of the Coach or use your participation in the Programme to promote or advertise your products or services without the Coach’s express consent, such consent not to be unreasonably withheld.
That during the Programme and for a period of 24 months thereafter, that you will not canvass or solicit any of the Coach’s clients or prospective clients without the Coach’s express consent, such consent not to be unreasonably withheld.
That for the duration of the Programme and for a period of 24 months afterwards, that you will not employ, engage or attempt to induce, employ, solicit or entice away from the Coach any of the Coach’s employees, or contractors that was engaged, employed or contracted to the Coach at any point during the period of the Programme without the Coach’s express consent in writing, such consent not to be unreasonably withheld.
Your Programme will not begin until acceptance of these terms has been received, and payment has been made.
By accepting the terms of this Agreement you are agreeing to be legally bound by its terms, and acknowledge that you have read, understood and agreed.
Invoices
You will receive an invoice for each payment made however VAT invoices will only be available once the payment has been made in full.
We are unable to provide monthly VAT invoices.
ADDENDUM
FLIPIT Coaching Guarantee.
FLIPIT is offered with a Coaching Guarantee. If, upon completion of the Programme, you have executed all steps and achieve measurable improvements in fewer than 3 of the 4 key areas, you may claim a full refund.
What "Executed All Steps" Means:
You must demonstrate that you have completed the following throughout the Programme:
(a) Submitted all required exercises and assessments as directed(b) Completed and utilised all provided forms, templates, and tools as instructed(c) Taken all action steps assigned within each phase of the Programme(d) Attended 80% of all scheduled group coaching/1:1 sessions(e) Actively engaged in the dedicated community support (Heartbeat Community) by participating in discussions and utilising resources provided
What "Measurable Improvements" Means:
You must demonstrate no measurable improvement in at least 3 of these 4 areas:
Renovation Decision Clarity - No measurable increase increase in clarity when evaluating renovation projects, scope and finishes decisions, and feasibility
Budget Confidence - No meaningful improvement in accuracy in budgeting, cost estimation, and financial planning for renovation projects
Retention Strategy Assessment and Techniques Ability - No demonstrable enhancement in ability to assess retention strategies and apply techniques learned
Renovation Timeline Optimisation - No improvement in ability to create realistic, optimised timelines for self-managed renovation projects
How Lack of Improvement Will Be Assessed:
(a) Assessment will be based on evidence you collected throughout the Programme, including:
Student submissions, exercises, and case studies
Engagement and participation in group coaching sessions and community
Any projects or assignments undertaken during the Programme
Any assessments or evaluations that form part of the Programme
(b) To claim the Coaching Guarantee, the student must provide:
A written statement detailing which of the 4 areas they believe showed no improvement
References to specific exercises, projects, or sessions where they expected to see progress but didn't
Any supporting materials (project timelines, budgets, decision logs) demonstrating lack of progress
(c) "No measurable improvement" is determined by comparing the student's work output and capability demonstrated throughout the Programme against their starting point, showing:
Little to no change in decision-making approach
Budget accuracy/skills remain similar to start
Retention strategies or techniques applied show no advancement
Timeline creation shows no optimization compared to beginning
(d) The claim will be approved only if your review of their Programme work demonstrates stagnation in at least 3 of the 4 areas
Claiming Your Coaching Guarantee:
(a) Claims must be submitted within 30 days of your Programme end date
(b) You must submit a written claim to valeria.romano@homepoise.com including:
A detailed written statement explaining which of the 4 key areas (Renovation Decision Confidence, Budget Confidence, Retention Strategy Assessment and Techniques Ability, Renovation Timeline Optimisation) you believe showed no measurable improvement
Specific references to exercises, projects, case studies, or assignments you completed during the Programme that demonstrate your lack of progress
Evidence of your work throughout the Programme (submitted exercises, project timelines, budgets, decision-making examples, etc.) that shows little change from your starting point
An explanation of how you executed all required steps despite the lack of improvement
(c) Claims submitted after the 30-day window will not be considered
Review and Decision Process:
(a) Upon receipt of your claim, the Coach will review your Programme submissions and case materials within 30 days
(b) The Coach will assess whether:
You have genuinely executed all Programme steps
Your submitted work demonstrates stagnation (little to no improvement) in at least 3 of the 4 key areas
The evidence supports your claim of non-improvement
(c) The Coach will respond to your claim in writing within 30 days of receipt, confirming either:
Approval: A full refund will be processed within 14 days
Rejection: Explanation of why the claim does not meet the guarantee criteria
(d) Rejection decisions are final. There is no appeal process. The Coach's decision is at their sole discretion and is binding.
(e) Refunds will be processed to the original payment method used at purchase
Exclusions from the Coaching Guarantee:
The Coaching Guarantee does not apply if:
You have not substantially completed all Programme steps as outlined above
You have not provided adequate evidence of your baseline and final assessments
You have not submitted your claim within the 30-day window
You have breached any material term of this Agreement (including non-payment, violation of confidentiality, disruptive behaviour)
You are claiming improvements in fewer than 3 of the 4 key areas
Separation of Guarantee from Limitation of Liability
(a) The Coaching Guarantee is a separate and independent contractual obligation from our Limitation of Liability set out in Clause 10.
(b) The provision of a Coaching Guarantee shall not constitute an admission by the Coach of any breach of this Agreement, any negligence or fault on the part of the Coach, any failure to deliver the Programme as described, or any liability beyond the refund amount itself.
(c) Acceptance of a Coaching Guarantee is made solely as a matter of goodwill and contractual commitment, not as an admission of liability or wrongdoing.
(d) The Coach's right to limit liability under Clause 10 remains in full force and effect, and nothing in theCoaching Guarantee clause shall be construed as a waiver of those protections.